We are Belgium’s leading postal operator with one single integrated network for domestic mail and parcels.

Disclaimer

This website has been developed by bpost SA ("bpost"), which is also responsible for its administration and organisation. bpost is a limited company under public law with registered office at Centre Monnaie, 1000 Brussels. The general phone number is +32 2 2762111, the fax number is +32 2 2762175 and the email address is webmaster@bpost.be.
Please use this email address for any queries or complaints you may have about our products. For these matters you can also call our customer service on 022 012345.
bpost, limited company under public law, Centre Monnaie, 1000 Brussels VAT BE 0214.596.464 Brussels business register CP 679-0000013-13. bpost is a distributor, credit agent and insurance agent (CBFA 25.275) for bpost bank NV/ bpost banque SA.

General
You are granted access to this website subject to your unconditional acceptance of the terms of use, the clauses and the notices in our contractual stipulations ("General Terms of Use"). By accessing or using this website you agree to the General Terms of Use unconditionally.
These General Terms of Use apply to this website and to all bpost initiatives with respect to the internet or another network.
If one of the stipulations of these General Terms of Use proves to be non-applicable or contrary to a stipulation or imperative law, this non-applicability will have no effect on the validity or the applicability of the other stipulations.
You acknowledge that these General Terms of Use and the use of this website cannot lead to the establishment of any type of legal association between you and bpost.

Amendments
bpost reserves the right to amend these General Terms of Use at any time without explicit notice to the user. You are therefore advised to read these General Terms of Use every time you visit this website.

Scope of the information published on this website
The purpose of this website is to publish general information about bpost and its subsidiaries and their respective activities.
While bpost does its utmost to publish accurate, up-to-date information, bpost cannot give any guarantee that this information is appropriate, accurate, complete or up-to-date or that this website is complete or suited to a specific use. Furthermore, bpost cannot give any guarantee that this website will be accessible and will work properly at all times.
The information published on this website should not be used as a basis of evaluating bpost (or one of its subsidiaries). Where applicable, you should use the sources of information provided for this purpose by law.
Unless stated otherwise, the information published on this website cannot be deemed to be an offer to buy or sell products or services or, generally, to sign a contract. Likewise, no information published on this website can be deemed to be an offer to buy or subscribe to securities of bpost (or one of its subsidiaries).
If the sale of goods or services is expressly offered, you should be aware that the information about the products for sale may be amended at any time without prior notice. The actual purchase of products is subject to special conditions.
bpost cannot accept any liability for the absence of specific information on this website, the content on this website or how this content is used.

Viruses and criminal offences
bpost does everything within its power to protect this website from viruses, hacking attacks and other criminal acts but is unable to guarantee that this website is completely free of such viruses, hacking attacks and other criminal acts.

Hyperlinks
This website may contain hyperlinks to external websites. These hyperlinks are provided for your information only. bpost has not verified the content of these websites and can never be held liable for the accessibility of these websites or the information published on them. Furthermore, the provision of links does not mean that bpost approves of the content of these websites or that it has any working relationship with the parties operating these websites.
Before publishing a hyperlink to this website on your own website, please contact the webmaster (webmaster@bpost.be), who will give you comprehensive information on this subject as soon as possible.

Exemption clause
The product and service information published on this website may not be accurate or may contain typing errors. This information is amended periodically. bpost and/or suppliers may make amendments to this website at any time. You should not make an important decision based on the information published on this website. Please contact a competent person for specific advice tailored to your situation.
Except for instances of wilful misrepresentation or fraud, bpost can never be held liable for any direct, indirect or consequential losses (including loss of earnings, savings or professional opportunities, loss of data, industrial losses, inactivity or personnel costs) claimed to be attributable to its error, to a contractual obligation or to its product liability, even if this loss is the result of a serious or repeated mistake caused by: i) the website including its accessibility or its technical operation; ii) the information or content of the website; iii) viruses, hacking attacks or other criminal acts; or iv) the content and use of the website to which this website hyperlinks, even if bpost or one of its suppliers has been notified of the possibility of such a loss. Any use you make of this website is entirely at your own risk. Some countries or jurisdictions do no accept the exclusion or limitation of liability in the event of indirect or consequential damage, so that this limitation cannot be applied to you. If you are unable to accept all or part of this website or you are unable to accept the General Terms of Use you should refrain from visiting this website.

Copyright
This website, including its texts, layout, graphics, presentation, logos, applications and other constituent parts, is protected by the intellectual property rights of bpost or its information service providers, such as copyright, neighbouring rights, database rights and trademark rights.
Any reproduction, circulation, sale, distribution, publication, adaptation, translation, processing or use, in whole or in part, of this website for commercial purposes is prohibited without the prior written agreement of bpost.

Privacy protection
The clear policy adopted by bpost with regard to the protection of your privacy is published on the Privacy protection page. Read this page for full information on how we collect and use your personal information.

Anti-spam policy
Spamming is the sending of a large number of unsolicited emails to persons. These emails are primarily a form of advertising. This practice is not only aggressive but also overloads servers and other means of communication and accordingly prevents the proper transmission of data.
bpost does not allow its computers or network to be used to send unsolicited emails containing information or advertising.
Use of a bpost connection or a bpost server to send a large number of unsolicited emails is prohibited. Receiving replies to unsolicited emails or sending an excessive number of messages to discussion groups with a title unrelated to the title of the discussion forum or that could be deemed to be shocking or offensive or that could harm the image of Belgian Post Group or associated entities is also prohibited.
bpost reserves the right to decide whether a given message complies with the rules of a discussion group or an address list or whether it is generally deemed to be disturbing.

Confidentiality of emails
bpost ensures that your emails remain confidential but does not use email encryption at this time.
bpost reserves the right to read the information in public messages, such as messages posted in discussion groups, chat rooms or forums if it has reason to doubt the legality of the activities to which these messages refer.

Netiquette
bpost subscribes to the code of conduct approved by the ISPA (Internet Service Providers Association). ISPA Belgium asbl/vzw has been formed to defend the interests of internet service providers in Belgium and promote the internet in Belgium. The code of conduct dedicated to netiquette comprises general rules of conduct and rules of courtesy for internet users. By using this website you state that you have read these rules, which are published in PDF format at http://www.ispa.be/files/code_of_conduct__x20fr.pdf). This means that bpost is entitled to immediately block your access to this website without further legal formality if:

  • You make illegal use of the services of bpost, that is in a way that is contrary to these General Terms of Use or the code of conduct or that breaches the rights of third parties.
  • You circulate information in a way that is contrary to national and international rules, commonly accepted standards and values, public order, these General Terms of Use or the code of conduct.
  • You circulate messages that discriminate in terms of appearance, race, faith, gender, culture or origin or are likely to be viewed as offensive.

These rules are designed to protect bpost users and create a proper and enriching online environment.

Discussion groups
bpost is not obliged to monitor any discussion group. bpost reserves the right to decide whether a given message complies with the rules of a discussion group or an address list or whether it is generally deemed to be offensive. bpost also reserves the right to edit, reject or remove documents or information in whole or in part at any time unilaterally. Furthermore, bpost reserves the right to circulate any information in response to any prevailing law or regulation, to respond to a legal or administrative order or to ensure fulfilment of its legal and contractual obligations.
If you feel that any message is improper, you should notify us at webmaster@bpost.be.

Your obligations
You undertake i) not to use this website for illegal or harmful purposes; ii) not to obstruct access to this website or to disrupt or change the website or render it less effective or cause harm to the website, to bpost or to third parties; iii) not to use the website to forward or spread viruses or illegal or harmful information; iv) not to breach material on the website protected by intellectual property rights; and v) not to send any unsolicited messages.
bpost reserves the right to notify the competent authorities of users that breach Belgian or international law and to suspend indefinitely access to the services of any user that breaches or fails to comply with these Terms of Use.

Applicable law and jurisdiction
Any disputes related to or ensuing from this website or the use of this website are exclusively governed by Belgian law. The courts of Brussels are exclusively competent to rule on these disputes. Use of this website is not permitted in countries that do not apply all of these stipulations, including this paragraph.
A printed version of these Terms of Use and any notice in electronic form will be accepted in any legal or administrative proceedings ensuing from or relating to these Terms of Use, in the same way and on the same conditions as any other document or commercial register established and kept in print. All rights not explicitly granted in this text are reserved.

Anti-abuse League
Let's combat abuse together! Any complaint with regard to incorrect or illegal use of the bpost network should be put in writing and sent to bpost SA, Centre Monnaie, 1000 Brussels or webmaster@bpost.be. The police service has its own website for the whole of Belgium at http://www.ecops.be.